Housing Resident Network Information

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If you are having network or connection issues in your residence hall/apartment, please contact the Housing & Dining Technology Services Help Desk. We are happy to assist you, and can only do so if you alert us to any problems you are experiencing.

  • Phone: (970) 491-4734
  • Submit a ticket:  techsupport.hds.colostate.edu
  • Hours of Operation: Monday – Friday, 8 a.m.–5 p.m.
  • Unplanned network outages will be shared at techsupport.hds.colostate.edu, and we will email you about planned outages in advance.
  • If you’re experiencing issues while on main campus (and not in a residential space like a residence hall or apartment), contact the Library Help Desk at (970) 491-7276 (option 3) or help@colostate.edu.

Wireless/Wired Access

  • The csu-eid wireless network is our preferred, primary network and provides the best wireless connection throughout HDS spaces, while csu-guest is a low speed wireless network that provides basic access to guests.
  • While the wireless network should meet the needs of residents the majority of the time a wired connection is faster in most locations (excluding International House and UV 1700, where wireless is faster).
  • Please do not install your own personal wireless router.  These interfere with the csu-eid wireless network. Exemptions from this policy can be requested from our Help Desk.
  • External Internet provider services are not available in residential spaces, other than through cellular hotspot services.

Gaming & special IoT devices

  • Gaming consoles or other devices that cannot authenticate to csu-eid can connect to csu-guest and are automatically switched to fast speed network access.
  • “Strict-NAT” issues can be resolved by contacting the HDS Technology Services Help Desk.

Main-campus/department access

  • Some online resources may require you to connect to CSU’s main campus network, which hall/apartment networks are not a part of. To access these resources, you must use Pulse Secure VPN. As a reminder, connecting to the CSU Pulse VPN gateway requires the use of DUO, which uses 2-factor authentication. Please see http://duo.colostate.edu for more information.
  • Access to college/department-specific pages may require special permission when using a hall/apartment network. Please contact the Help Desk if you are having issues accessing these resources from your residential space.
  • VPN connections to external companies (ex: for internships or work) are permitted but may need approval by CSU’s Division of IT. Please contact the Help Desk if you need help with these permissions.